Our Service Department
Our locally based service department with its dedicated team of highly trained engineers provide a quality, fast and efficient copier repair service.
The M2 Office Technology service department is backed up by a team of 30 engineers and support staff in Ricoh.
A service team of engineers was developed and M2 Office was established as one of the 1st companies in the Mid-West region to support all types of service contracts no matter how big or small.
(E.g. all inclusive, labour only, IT support & Connectivity etc.)
We have invested heavily in a leading service management software package,
to manage our customer calls for support and supplies.
This live system drives the daily activity of our service department.
M2 Office Supplies has invested heavily in staff training and has built its foundation in a strong team approach.
We are constantly up-skilling our engineers through bi-annual training trips to the Ricoh Training Academy and
training on new products to market from Kyocera and HP.
Value Added Products or Services
M2 Office Supplies have an excellent track record of Gold Star Customer Service
which we implement throughout our after sales service with no additional cost to the customer.
As part of our delivery and installation plan, we implement the following on site training with our clients.
Specialised trouble shooting training given to senior users with back up users.
These user names and details are recorded in our Service database for use when a service call is recorded.
Limited but essential access is given to these super users to limit the down time experienced if a service issue arises.
Training documents include an example for an end user on how to clear an error code on a Ricoh MFP.
How to clear a paper jam is illustrated on the display pad with colours on the MFP.