Fast Reliable Printer Repair and Printer Maintenance Service

Get the M2 Office Technology Gold Star Customer Service that we implement throughout our after sales service with no additional cost to the customer. Rest assured that you are getting the best machine for your business and M2 Office Technology will make sure it stays that way.

Select from a wide range of contracts both in size and flexibility of terms. Looking for cost per copy, fixed charges or labour rates? At M2 Office Technology we are sure you will get the plan your office machine needs.

Printer Repairs and Maintenance

Having Trouble with your device?

We’ve taken our most frequently asked questions and turned them into helpful “How to” videos and documentation. Learn to remove paper jams, scan to documents and so much more.

If you are still having trouble using your device you can log a service ticket or speak to our helpful service department on (061) 303 666

View FAQ Videos

Flexible Printer Leasing Plans

Our Service Department

Our locally based service department with its dedicated team of highly trained engineers provide a quality, fast and efficient copier repair service.

The M2 Office Technology service department is backed up by a team of 30 engineers and support staff in Ricoh.

A service team of engineers was developed and M2 Office was established as one of the 1st companies in the Mid-West region to support all types of service contracts no matter how big or small. (E.g. all inclusive, labour only, IT support & Connectivity etc.)

We have invested heavily in a leading service management software package, to manage our customer calls for support and supplies. This live system drives the daily activity of our service department. M2 Office Supplies has invested heavily in staff training and has built its foundation in a strong team approach. We are constantly up-skilling our engineers through bi-annual training trips to the Ricoh Training Academy and training on new products to market from Kyocera and HP.

Value Added Products or Services

M2 Office Supplies have an excellent track record of Gold Star Customer Service which we implement throughout our after sales service with no additional cost to the customer. As part of our delivery and installation plan, we implement the following on site training with our clients.

Specialised trouble shooting training given to senior users with back up users. These user names and details are recorded in our Service database for use when a service call is recorded. Limited but essential access is given to these super users to limit the down time experienced if a service issue arises. Training documents include an example for an end user on how to clear an error code on a Ricoh MFP. How to clear a paper jam is illustrated on the display pad with colours on the MFP.

Maintenance Contacts - Types

We offer a wide range of contracts both in size and flexibility of terms. From small business to large Multi-nationals.

  • Cost per Copy
    Covers all parts and labour, toner inclusive or toner exclusive.
  • Copy Plans
    Covers Hardware cost, all parts and labour, toner inclusive or toner exclusive with a regular monthly / Quarterly payment
  • Fixed Charges
  • Labour Rates