Technology Service

Fast Reliable Printer Repair and Printer Maintenance Service

Get the M2 Office Technology Gold Star Customer Service that we implement throughout our after sales service with no additional cost to the customer. Rest assured that you are getting the best machine for your business and M2 Office Technology will make sure it stays that way. Select from a wide range of contracts both in size and flexibility of terms. Looking for cost per copy, fixed charges or labour rates? At M2 Office Technology we are sure you will get the plan your office machine needs.

Printer Repairs and Maintenance

Having Trouble with your device?

We’ve taken our most frequently asked questions and turned them into helpful “How to” videos and documentation. Learn to remove paper jams, scan to documents and so much more. If you are still having trouble using your device you can log a service ticket or speak to our helpful service department on (061) 303 666
View FAQ Videos

Our Service Department

Our locally based service department with its dedicated team of highly trained engineers provide a quality, fast and efficient copier repair service.

The M2 Office Technology service department is backed up by a team of 30 engineers and support staff in Ricoh.

A service team of engineers was developed and M2 Office was established as one of the 1st companies in the Mid-West region to support all types of service contracts no matter how big or small. (E.g. all inclusive, labour only, IT support & Connectivity etc.)

We have invested heavily in a leading service management software package, to manage our customer calls for support and supplies. This live system drives the daily activity of our service department. M2 Office Supplies has invested heavily in staff training and has built its foundation in a strong team approach. We are constantly up-skilling our engineers through bi-annual training trips to the Ricoh Training Academy and training on new products to market from Kyocera and HP.

Value Added Products or Services

M2 Office Supplies have an excellent track record of Gold Star Customer Service which we implement throughout our after sales service with no additional cost to the customer. As part of our delivery and installation plan, we implement the following on site training with our clients.

Specialised trouble shooting training given to senior users with back up users. These user names and details are recorded in our Service database for use when a service call is recorded. Limited but essential access is given to these super users to limit the down time experienced if a service issue arises. Training documents include an example for an end user on how to clear an error code on a Ricoh MFP. How to clear a paper jam is illustrated on the display pad with colours on the MFP.

Maintenance Contacts - Types

We offer a wide range of contracts both in size and flexibility of terms. From small business to large Multi-nationals.

  • Cost per Copy
    Covers all parts and labour, toner inclusive or toner exclusive.
  • Copy Plans
    Covers Hardware cost, all parts and labour, toner inclusive or toner exclusive with a regular monthly / Quarterly payment
  • Fixed Charges
  • Labour Rates

"Our experience working with M2 Office was absolutely exceptional. They expertly supplied and installed ergonomic office chairs, desking with efficient cable management, storage solutions, and acoustic screens, creating a cohesive and functional layout tailored to Cup Print's operational needs. Even with tight timelines presenting challenges, the team at M2 Office showcased remarkable dedication and professionalism."

Maria Gilsenan

Cupprint

“M2 Office were a pleasure to deal with. Rosemarie spent dedicated time on our office fit out/redesign from helping to choose materials and furnishings (with budget in mind), managing all the contractors required whilst meeting our incredibly tight deadline. What seemed to be a very daunting task went incredibly well. All the products were of a very high standard, and we were delighted with the outcome. I would highly recommend M2 Office for office fit outs & redesigns.”

Trudy McGrath

Onsemi

“Our new office and canteen areas have had such a positive impact on all of our Kelly RAC employees, the office areas are light, bright and create an invigorating working area while the canteen gives the staff time away from work in a modern, relaxing and comfortable kitchen environment.”

Aoife O’Hanlon

HR & Office Manager, Kelly RAC

“Working with Rosemaire and her team on our office renovation was a pleasure! Each of M2's personnel were professional and prioritised an acute attention to detail. Despite all the moving parts, nothing slipped through the cracks. Many areas we're converted from unkept storage rooms to state of the art office and collaboration areas. Rosemarie herself assured a project delivery that was on time and within our budget, we finally have a premises that not only our staff deserve, but that we are proud to call our company headquarters“

Benjamin Geary

Business Analyst, Rockwell Engineering

“From start to finish, M2Office have been incredible, from their knowledge of their products, to their selection of stock and options means you can truly tailor the pods to your needs and look. Their response times are exceptionally fast and scheduling is flexible to your needs. We couldn't be more thrilled with the meeting room pods - they're absolutely fantastic! Working with the entire team has been an absolute pleasure. The team's professionalism, attention to detail, and impeccable work ethic have truly impressed us. They've maintained a tidy and safe workspace throughout the install, and their friendly demeanor has made the entire process enjoyable. Thank you M2Office for making a great impact on the ESW workplace.”

April O'Connor

Global Facilities Operations

"We found the entire project stress-free as M2 Office Interiors handled everything directly. All milestones & deadlines were met, giving us peace of mind that we would move in on the agreed date."

Alan Higgins

Project Director - Ingenium Training

"Glenstal Foods an award-winning Irish dairy company with its headquarters in Murroe, County Limerick has always been a client of M2 Office- We find their product range and service excellent and wouldn’t consider any other provider. Our recent complete Office Refit was excellently managed by Rosemarie and Emily and we are delighted with the layout they designed for us - Can’t recommend them highly enough."

Mr. Richard Walsh

Managing Director Glenstal Foods

"M2 Office has been a trusted partner of HOLMES Solicitors for over 30 years. We have offices in Dublin, Limerick and Cork employing 150 people- reliability & trust with excellent customer service are paramount to us– We cannot recommend M2 Office highly enough across their full range of services; Interiors , Technology & Office Supplies"

Mr. Harry Fehily

Managing Partner - Holmes Solicitors

"Limerick Tutorial College has been a client of M2 Office for over 15 years. In that time, we’ve built up an excellent relationship with Kieran and his professional team of engineers and in-house service agents -They are always extremely helpful and reply to our needs promptly. As an extremely busy College we rely on having dependable equipment and support -The M2 Office managed print service takes care of all our needs – We would highly recommend M2 Office Technology "

John O Holloran

Principal Limerick Tutorial College

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